Shipping policy

Shipping Policy

At Holiday Glow, we strive to process and ship your orders as quickly as possible so you can enjoy your holiday decorations without delay.

Shipping Rates & Transit Times

We currently ship exclusively within the United States. All orders qualify for Free Standard Express Shipping.

  • Order Processing Time: 1 – 2 business days (Monday – Friday)

  • Transit Time: 5 – 8 business days

  • Total Estimated Delivery Time: 6 – 10 business days

Note: Business days do not include weekends or federal holidays.

Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to trace your package in real-time.

Please allow 24 to 48 hours after receiving your tracking number for the carrier status to update.

Holiday Shipping Deadlines

Due to high seasonal demand during the Christmas period, carrier delays may occasionally occur. We strongly recommend placing your orders as early as possible to guarantee arrival before holiday celebrations. Please check our homepage for current cut-off dates for guaranteed Christmas delivery.

Address Changes & Order Corrections

Please double-check your shipping details at checkout. Once an order has entered our processing system, we may not be able to modify the shipping address.

If you notice an error in your shipping address, please contact us immediately at support@tryholidayglow.com with your order number.

Lost, Stolen, or Delayed Packages

Holiday Glow is not directly responsible for delays caused by postal carriers or severe weather events. However, if your package appears lost in transit or shows no tracking movement for more than 7 business days, please contact our support team, and we will assist you in resolving the issue or filing a claim with the carrier.

Questions?

If you have any questions regarding your shipment, feel free to contact us:

  • Email: support@holidayglow.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST